Frequently Asked Questions

How do I know that my Registration Form has been received and that I have been registered?

You should receive a confirmation within five to seven business days after registration. If you do not receive a registration acknowledgement within ten days after registering, please write to our mailing address, or email us to verify whether your registration has been received.

Do you charge for shipping my complementary hard copy catalog?

What happens if I have registered but I didn’t receive my complimentary copy?

Are the logos and trademarks in color?

Logos are presented either in color or black & white. It depends on how it was defined by the owner.

If I do not wish to appear in WTMR catalog, will this affect my Trade Mark registration?

No. Please be assured that it won’t affect your official registration and/or ownership.

Do you have a Cancellation Policy?

Yes, we do. Full refunds will be issued only if a cancellation is received in writing before the catalog’s closing date. Cancellations received after that date will not be refundable, and also if you not provide us with your unique company ID, we reserve the right to refuse your refund. Thank you for your understanding! Refunds will not be processed until a written request is received. Please allow three to six weeks processing time.

How do I contact you or get customer support?

All the contact information is listed on the Contact page. We welcome your feedback and comments in order to help us edit and develop our website’s content.

If you don’t find the answer to your question here, please send an e-mail to info@wtmr.org